Partnerships for Lasting Success

We are the industry leading field service partner for both established OEMs and new-to-market OEMs in Life Sciences, Lab Automation, and Industrial Automation.

Why Partner With Us?

We have employed a scalable, cost-effective team of field service engineers to help you efficiently expand your company’s field service reach. Our approach ensures consistent, high-quality service tailored to your needs, smooth integration with your existing team, and protection of your proprietary information.

  • We are dedicated to achieving the highest possible quality standards to provide a premier service to each and every one of our partners.

  • As a family owned business, Monterey Automation will provide the intimate customer relationship that is all too often lacking in our industry. All levels of our staff, from executive management to field service engineers, will always be made available to meet your needs.

  • We will develop meaningful relationships with each partner at the individual level providing them with the peace of mind knowing that our partnership is forged on trust, communication, and quality of workmanship.

  • Our goal is to help each of our partners achieve their definition of long-term success in the lab automation industry.

  • As a dedicated service partner to OEMs, we focus on providing comprehensive support throughout the entire lifecycle of lab automation systems. Whether through our field service engineers or our responsive customer support, we ensure that our partners have the technical expertise and personalized service they need to achieve long-term success.

We Partner With OEMs at All Stages

  • OEMs launching their first product

    Needs: Establishing a field service team, training, and equipment installations and deinstallations.

    How We Help: Provide experienced engineers and set up these services for smooth market entry.

  • Mid-Sized OEMs expanding market reach

    Needs: Increase field service capacity and geographic reach while kepping costs down.

    How We Help: Offer scalable support and integration with existing teams.

  • OEMs releasing next-gen products

    Needs: Quick deployment of skilled technicians across multiple regions.

    How We Help: Train engineers on new products for rapid, quality service.

  • Large OEMs with legacy equipment

    Needs: Maintenance of older equipment to retain existing customers.

    How We Help: Specialized services to extend the lifespan of legacy equipment.

  • OEMs of all sizes looking to reduce costs

    Needs: Lower expenses on field service teams and equipment management.

    How We Help: Provide cost-effective solutions, minimizing the need for a large internal team.

  • OEMs introducing service contracts

    Needs: Set up contracts to ensure ongoing equipment maintenance.

    How We Help: Provide highly skilled engineers to get trained to support your equipment.

Contact us to explore a partnership

We Offer a Wide Range of Services

  • Our field service engineers perform white glove installations with full IQ/OQ testing to ensure that your equipment is properly set up and ready for use by your end-users. We are meticulous during the installation process to minimize setup errors, ensuring that the equipment operates optimally from day one.

  • In case of unexpected equipment failures, our team is ready to provide same-day and next-day service visits to troubleshoot and resolve issues quickly. Our rapid response minimizes operational disruptions, ensuring that critical equipment is back in service as soon as possible.

  • Our preventative maintenance service entails completing regular inspections on time to avert unexpected major equipment failures. This results in more reliable equipment performance and a lower total cost of ownership for your customers.

  • We offer secure storage solutions for your equipment and spare parts, ensuring they are kept in optimal conditions until needed. This makes managing inventory more efficient, reducing the need for you to allocate your own storage resources and ensuring quick access to parts when needed.

  • When your equipment needs to be removed or relocated, our team can handle the deinstallation process smoothly and safely. This ensures that equipment is disassembled without damage, preserving its integrity for future use or resale, facilitating upgrades or relocations with minimal disruption.

  • We offer comprehensive recertification services for both components and equipment to ensure they perform at their required standards and specifications. This process involves rigorous testing and validation to confirm that both components and equipment are fit for continued use.

We Make Implementation Easy

  • 1. Understanding Your Needs

    Each partnership is unique, so we want to be sure we understand what you are aiming to accomplish and which of the services above you need. This will help ensure that we live up to your expectations.

  • 2. Training Our Engineers

    We want your end-users to receive the highest quality service. This is why we place an emphasis on getting our engineers properly trained before ever touching equipment in the field.

  • 3. Getting Started

    Our success is your success, and your success is ours. To be sure we stay aligned as we support your equipment, we keep a direct line of communication between you and our leadership.

Contact us to explore a partnership

Partnered with

Accredited by

Institutions we service

  • Genentech

  • Costco Optical Lab

  • Stanford University School of Medicine

  • Cleveland Clinic

  • The Johns Hopkins Hospital

  • Cedars-Sinai Medical Center

  • Children's Hospital of Philadelphia

  • LabCorp

  • Eurofins

  • Kaiser Permanente

  • Ann & Robert H. Lurie Children's Hospital of Chicago

  • UCLA Health Center

  • University of Chicago Medicine

  • Nationwide Children's Hospital

  • The University of Vermont Medical Center

  • New York State Police Crime Lab

  • Yale New Haven Hospital

  • Children's Hospital Los Angeles

  • Clinical Pathology Laboratories

  • Aurora Health Care

  • Northwell Health Imaging

  • And many more...

FAQ’s

  • We have regional FSEs strategically placed throughout the United States, giving us coverage in each state and allowing us to be onsite the same or next business day.

  • We are comfortable coordinating with your dispatcher to ensure that our FSEs are onsite. We are also comfortable coordinating directly with the customer.

  • We burden the financial exposure of hiring, onboarding, and retaining employees, while allowing you to retain your service revenues. Working with us ultimately reduces the overhead and downside risk that you would have if you hired an internal team.

  • We are an ISO 13485 Certified company, and this sits at the core of our service offerings. We take pride in our adherence to strict quality standards and happily provide you with thorough documentation from each completed work order.

  • We work on a variety of equipment such as automated liquid handlers, automated cappers/decappers, incubators, analyzers, cartesian robots, collaborative robots, and much more.

  • No. Everyone at Monterey Automation is an employee. We do not use subcontractors.