Note Before Submitting Service Request Form

We do not support:

  • Troubleshooting or support for customer assays, assay modifications, or customer software

  • Connections between customer systems and the Dynex instrument, including the LIS system

  • Supplying hardware such as desktops, monitors, or printers

  • Providing consumables or kits for the system

For Kit or Supply Support:

Please contact Werfen Technical Support at 800-678-0710.

DSX and DS2 Service Request Form